We are a fee for service practice. Standard therapy sessions are $87.50 for 30 minutes and $175 for 60 minutes. Assessment costs vary according to what type of assessment is required.

Medicare

If your child has chronic or complex care needs, they may be eligible to receive up to 5 therapy services per calendar year under a Chronic Disease Management Plan (formerly Enhanced Primary Care Plan). The current Medicare rebate for these services is currently $53.80 per session. You will require a referral from your General Practitioner or specialist medical practitioner. Please consult with your doctor for further information.

Please note: There are no Medicare rebates available for assessments.

Private Health Insurance

You may be eligible to claim a private health insurance rebate. Please contact your health fund to check your eligibility. Please note, you cannot use your private health insurance ancillary cover in conjunction with Medicare rebates.

Payment

Payment is required on the day of service. We accept Mastercard and Visa. We also accept cash. We do not take American Express or Diner's Club cards or cheques. We also have an electronic Medicare rebate facility or you can claim online via the MyGov website (my.gov.au) or app. We do not have facilities to process private health rebates.            

We recognise that there are circumstances beyond the control of clients that may lead to an appointment being missed or cancelled with short notice. However, in order for us to continue to operate a supportive service for families, it is necessary to charge a fee for all missed appointments and short notice cancellations, regardless of the reason for not attending the appointment (e.g. a child falling ill on the day of the appointment).  

If you are unable to attend an appointment, it is essential that you contact us as soon as possible to advise you will not be attending. Outside of business hours, a message can be left on our secure telephone message bank or you can email us at enquiries.com.au

Unfortunately, we are unable to fill cancelled appointments at short notice. There will be a fee if we do not receive 48 hours notice of your intention to cancel or if you do not attend a booked appointment. Efforts will be made to reschedule your appointment in a timely manner; however, the cancellation fee for the missed or cancelled appointment will still apply.

As a courtesy, we send text reminders to clients three days prior to their scheduled appointment. It is the client's responsibility for keeping track of appointments and for notifying us of a need to cancel or reschedule an appointment. The cancellation fee will apply if we do not receive 48 hours notice, regardless of whether or not our text reminders are received. Please note that Medicare and Private Health funds do not rebate for missed and cancelled appointments.